Saturday, January 10, 2009

The Three Keys

Without a doubt, there are three keys to fundamentally being a great agent of Public Relations. You have got to be Professional, Personal, and (going into this century) Technology savvy. All of these aspects are important in mastering the art of Public Relations.

Professional
When serving your company, the client that you work for, or the public, how you practice PR says everything about how you can handle their needs and dictates "the trust factor." Being professional comes with the need for your own personal code of ethics and applying those morals in your decision making process. Being professional also in tales a need for transparency with with the company to the client and the public. Your morals reflect the company's morals.

How you carry yourself professionally also influences how your media counterparts see you. And how the media sees you often reflects on how the public tends to see you.

Personal
Odds are, you are not the only PR agent out there that has top notch professional skills but a friendly, caring personality can give you the upper hand. The best way to describe this would be the "Extra Mile" Syndrome, putting that extra effort to let the client and the public know you care about their needs.

Being personal means always having a warm smile on your face, being ready to go the distance to maximize efficiency for your clients needs, and saying "thank you." Sometimes that last one will mean a world of difference and gives the strong impression that you and your company truly care.

Technology Savvy
In case you have been living under a rock for the past eight year, this is the 21st century that we're living in now and technology is the ruling factor. Thanks to the Internet there is a higher demand for information and to have it as fast as possible. And as new tech savvy generations grow up in this time and age, it's important to ad hear to their "digital appetite." That's why we have to use the materials right here in front of us to give them what they need with the use of user friendly websites, e-mail and blogs.

Technology was a huge factor in President-elect Barrack Obama's campaign. Through the internet he was able to connect with his constituents and (what do you know) created a sense of "Personal" relationship with them. With the power of the Internet, the world is becoming a much smaller place than it was and technology is a powerful force in your pocket in such global community.

Saturday, January 3, 2009

Saying Thank You

As I'm learning my field, I'm realizing that it's always important to say Thank You. Nothing makes a company's client or donor happier than finding a way to let them know how much you appreciate their time and efforts.

This past summer, I headed the "StarsOfHope" Fundraiser campaign at Regal Entertainment Group's Westbrook Cinema 4 in Brookhaven, Mississippi where I work when I'm home during the summers and holidays. The Regal in-house program is designed to raise funds for the Regal Foundation’s “Stars of Hope, Shine for a Brighter Tomorrow” fundraiser campaign by asking for $1 donations at concessions.

The money for "StarsOfHope" goes to the Patricia Neal Rehabilitation Center (stroke rehabilitation), The Will Rogers Institute (lung cancer and pulmonary disease research), Variety the Childrens Charity (for disadvantaged, needy, sick children), and The Boys and Girls Clubs of America.

Our highest ambition is to raise money for these national and local charities through our $250 Gold Stars. Not only is the $250 Gold Star donation an important contribution, but it is also an enormous advertising opportunity for any company that purchases the Gold Star.

When company's make a donation, a Gold Star will bare the company’s logo and will be displayed at the front of Westbrook Cinema’s main lobby for the theater’s daily patrons to see through-out the summer. And to signify the importance of the company's contribution, the Gold Star will be incased in its own display frame.

Unfortunetely during this past summer, the economy was just starting to go through its financial strife that led to this year's recession. With a small city population of 9,861 like Brookhaven's, it's hard to get donations, especially when most of that money goes to local junior baseball/softball leagues.

But thankfully despite these factors, one man named Richard K. Furr did make a personal donation of $50 to the campaign. So to thank him for his contribution I made a point that the theater would give Furr a thank you letter this Christmas with two free Regal movie passes.

Being able to say "Thank You" creates a better, personal relationship. And at the end of the day, people need to know you appreciate them.

Monday, December 15, 2008

Code of Ethics

A journalist’s personal code of ethics is his or her guide of morals and objectivity to create a sense of, if anything, personal credibility. Through such a code, the journalist establishes a trust and understanding with the stakeholders.

As a student of the public relations side of the profession, I believe in order to obtain the highest moral standard of excellence; elements of both the Society of Professional Journalists (SPJ) code of ethics and the Public Relations Society of America (PRSA) code of ethics must be fused. They are but shadowy reflections of each other and to reach what is best for the stakeholders requires a constant reflection of both standards.

When considering an ethical situation, there are ways to focus your decision making process. First ask yourself how you would feel if the story were written about you. Consult others as well. Co-workers can provide great insight with their own experiences. See what the community thinks. What are their values? Getting the opinions of those outside the workspace is a great way to get perspective. Also, view the editor’s opinion. Whether a journalist agrees or not, it will help better his or her understanding before making the final decision. But most importantly, journalists should listen to their own instincts.

Free Flow of Information, Acting Independently and Seeking the Truth
Free flow of accurate and truthful information is essential to serving the public interest and contributing to informed decision making in a democratic society. As a journalist/agent of PR, it is our duty to always keep the interest of the public our number one goal.

Even when the effects of such coverage may do self harm, the outcome creates higher credibility with the stakeholders. Failing to do so is unethical and leads to overall failure. Newspapers have lost credibility from withholding information and corporations have collapsed.

Minimizing Harm and Competition
A journalist must show compassion for those who may be affected adversely by news coverage. Stories dealing with children and inexperienced sources or subjects must be held with care. Those involving tragedy must also be handled with sensitivity. Journalists are not in the business of bringing harm to others.

The same aspect goes for public relations. Professionals in PR should promote a healthy and fair competition among its rival entities. Intentionally bringing harm is immoral to the professional and a poor representation of the corporation he or she represents.

Accountability
A journalist/ agent of PR must always seek to retain and grow in their moral standards. It is important to encourage public critique and to invite open discussion over journalistic and corporation conduct.

They must abide by their standards and expose the unethical standards of others. A newspaper or corporation must know when to admit their mistakes and act positively to correct themselves. Accountability is a direct influence to stakeholder credibility.

Privacy and Safeguarding Confidences
A journalist should respect the boundaries of public and private information if it is not information concerning the community. This especially applies to information that is potentially harmful to the subject. Obtaining information through questionable means is immoral.

As an agent of public relations, it is crucial to safeguard the confidences and privacy rights of present, former and perspective clients and employees. This includes privileged, confidential, or insider information gained from a client or organization. The only exception to this principle is if the information is harmful to the public. Otherwise, leaking such information is an unethical procedure.

Diversity
Understanding diversity is a key element to any journalist/ Agent of PR when in the field. It is always important to stay in tune with the cultural, racial and gender concerns of others that we work with and write about. By doing this, The professional practitioner creates a stronger sense of trust and respect among his or her peers and stakeholders. Failing to keep these aspects in mind can result in personal harm to the reputation of the individual, the corporation or newspaper, and possibly the community's moral.

As a Rule
As a rule it is important to always retain advocacy, honestly, expertise, independence and fairness.

Friday, December 5, 2008

My NYC Playlist

To continue in showing a personal side of myself on my blog, I wanted to share one of my favorite playlists on my computer. This my collection of songs about New York City.

  1. “Welcome to New York City” – Cam’ron and Jay Z
  2. “New York, New York” – Frank Sinatra
  3. “On Broadway” – George Benson
  4. “Hey There Delilah” – Plain White t’s
  5. “Once Upon a Time in New York City” – Huey Lewis
  6. “Marching Bands of Manhattan” – Death Cab for Cutie
  7. “A Heart in New York” – Simon and Garfunkel
  8. “Angel of Harlem” – U2
  9. “New York State of Mind” – Billy Joel
  10. “Nights on Broadway” – Bee Gees
  11. “In a New York Minute” – Eagles
  12. “Another Rainy Day in New York City” – Chicago

Each song has a different feeling genre to it; including alternative/indie, rap, disco, swing, pop, acoustic, and classic rock. I miss New York and every now and then I need these songs to help keep me focused on finding my way back there again. And Let's face it, these songs put me in that "New York State of Mind."

Thursday, November 27, 2008

Designing the J-Dept t-shirt

So as the Vice-President of the Ole Miss chapter of the Society of Professional Journalists (SPJ), I will be designing the Official Journalism Department t-shirts SPJ will be selling next semester.

Department t-shirts are common at Ole Miss. I have seen shirts for the Business and Pharmacy schools as well as the Psychology Department. I'm especially proud because this will be the Journalism Department's first shirt.

Based on specifications from our advisor, Dr. Wickham, and some preferences of my own, I have come up with three basic concepts. The color scheme for each shirt is royal blue with white text to set a more imperial feel. Though each front and back can be mix matched, I've purposefully laid them side by side with the design they best compliment.

The front for the first design is a combination of the Journalism Department logo and the school crest. The back is the first amendment of the constitution. Its look is more of a slight regal tone. Down side is that when I finished it I realized the front was almost a rip off of the university's presidential debate t-shirt.

The second design focuses on the the Journalism logo itself on the front. Since it is much more simple than the other, I needed to make the back of the shirt much louder than the first design. On the back, the three major student organizations of the Journalism Department are featured; SPJ, the National Association of Black Journalists and the Public Relations Association of Mississippi. Since the shirt is SPJ sponsored I did show a little favoritism towards the size of our logo.

The third design for the shirt is definitely my favorite of the three. It is a combination of all of the previous elements for a great overall effect. The front is similar to that of the department's desktop backgrounds in the computer labs and will be more familiar with students. That layout was originally created by Noah Bunn. On the back of the shirt, all of the organizations are once again displayed and the first amendment is below them. As far as which design is used, I would bank on this one.

Tuesday, November 25, 2008

Very Superstitious

Superstition is a relatively silly concept. The idea that something as trivial as a black cat crossing your path, breaking a looking glass, or wearing that lucky pair of un-washed boxers could determine your fate is pretty un-circumstantial and un-realistic.

Yet so many athletic team members and high powered business executives are some of the worst when it comes to superstitious ritual.

But who am I to judge... I'm just as bad as they are!

When it comes to the number 13, I'm about as superstitious as it gets. I never allow my radio volume to rest on 13. I never finish any quantity of things to total the number 13. I'm especially reluctant when it comes to Friday the 13th. Mostly I justify this by that fact that bad things have actually happened to me when this number is involved. July, Friday 13, 2007 was one of the worst days of my life.

This journal entry is my 13th which is why I'm ranting about “Superstition.” But let’s face it, "Superstition ain't the way."


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P.S. That whole "the tail side of a penny is bad luck" is just insane. How is that bad luck? Who cares what side you found it on! You are ONE cent richer than you were before you found the penny! That sounds like good luck to me!!

Sunday, November 23, 2008

Man of the Man Committee

Recently I was appointed as the new head of the Man Committee in our fraternity of Phi Mu Alpha Sinfonia. In Sinfonia, there is the Executive Committee (EC) followed by three separate committees to help bring more focus and organization to our fraternity's mission. The head of each committee reports to the EC.

The individual committees include the divisions of Music, Money and Man. In the Man Committee, we focus on social coordinated events such as brotherhood builders for the probationary and collegiate brothers.

As the new head of the committee, I have two major goals for next semester. The first is Sinfonia's first annual spring formal. The other is "Sinfonia Battle of the Bands."

The formal is a spring semester social event that is designed for optimal brotherhood interaction. This event also serves purpose in showing that the Lambda Xi chapter has grown and matured as a chapter to where we are capable of hosting such an event. We are also co-hosting the event with our sister sorority, Sigma Alpha Iota.

It is an event that I have been personally planning since last spring and up until now I have been considered the "unofficial" coordinator of the event.

The other is a project that Sinfonia has been doing for some time.
"Sinfonia Battle of the Bands" features local bands in competition for a framed golden record award. The event serves as a great venue for the bands as well as big event for Sinfonia.

My intent is to gear the event more towards our philanthropic goals by raising the funds we earn from concessions for the VH1 "Save the Music" Foundation.

Both projects are in their early stages of development and I will be focusing a good bit of time during the holiday break to get them further in motion.

The committee has already discussed some brotherhood builders for next semester so we're definitely off to a great start on that as well.

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Above design: formal concept logo by me.
Below design: Battle of the Bands concept logo by Matt McNulty.

Wednesday, November 19, 2008

"Obama Drama" Analysis

In the scope of things, to me the greatest triumph in President Elect Barack Obama’s election campaign was the 30 minute infomercial. I definitely want to give a personal analysis of its affect on voters.

In the end, 33.5 million people watched the 30 minute "Obama-drama" Wednesday, October 29th during prime time. The infomercial aired on seven networks including: CBS, NBC, Fox, Univision, MSNBC, BET and TV One. The show, estimated to have cost more than $4 million, marked the first time a presidential candidate used an infomercial to press his candidacy since Ross Perot in 1992.

To be frank, it was a very moving commercial; Romanticized yes, but idealistic and surreal. And for some strange reason, Americans love amber waves of grain across a television screen. The infomercial did not just focus his goals but gave the story of Americans he met along his campaign trail and how his plans will help benefit them.

A key subliminal scene was when you were with Obama in the office. Notice that office seems to resemble that of... an Oval Office! By doing this, Obama was able to give Americans the ease of comfort in seeing him in such a position. It was a very key element that gave undecided voters the appearance of Obama being more than "ready" to step into the role of a world leader.

The infomercial also clearly presented the specifics of Obama's plans to address the most pressing issues. When it comes to undecided voters, they want the “specifics.” Within the biographical parts of the piece, Obama's life story was reiterated as epitomizing the American dream. This was a great way of re-enforcing the “I’m just like you” ideology.

Also, I couldn't help but get hysterical when McCain retaliated to the infomercial saying that Obama's ad was paid for by “broken promises.” If McCain had the funds, he would have done something similar. Maybe he should have paid more attention to Obama's fundraising stategy.

His whole campaign, maximizing the use of the media and internet, was brilliant. Obama definitely put a bench mark in political campaigning by using the internet to raise funds and support.

Honestly I wouldn't be surprised if the Obama infomercial came out on DVD with an Extended Director's Cut and Bonus Features including deleted scenes, a gag reel and the Official Obama Soundtrack considering the millions of dollars he spent just producing and broadcasting this on the networks.

But in the end, such a bold marketing move did exactly what Obama needed for a final push on undecided voters to win the election.

Tuesday, November 18, 2008

The Great Collapse

A recent in depth report I wrote for THE OXFORD EAGLE concerning the current decline in the local automobile industry.
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"Local dealerships cope with soft economy"
By Andrew M. Scott
EAGLE Contributor


One of the many effects of the dramatic drop in the stock market is the corresponding drop in vehicle sales being felt by dealerships every where.

“With a combination of credit restraints and the fear factor of the crash of the stock market, people have essentially stopped car sales,” Oxford’s Chandler Motor Co. President Lawrence Chandler said.

In a recent report from Reuters, in the coming months as many as 3,800 U.S. car dealerships could fail, or nearly one in five across the nation.

As a reminder of the times, an automotive magazine is sprawled across Chandler’s desk with the bold headline, “The Great Collapse.” Consumers and lenders seem to be tightening their belts more these days, he said.

“People who are credit worthy are not buying because they have experienced significant losses in their net worth,” Chandler said. “And people who have lower credit scores who could normally get financing are now finding the door is closed.”

At Cannon Motor Co., 1801 W. Jackson Ave., new car manager Randell Naramore said Cannon is feeling the same effects.

“It’s a lot slower and most of all of your lenders have gotten a lot tighter on who they’re going to lend money to,” Naramore said.

Both, however, remain positive about the customer.

“It’s obviously a buyer’s market and they know they’re getting a great deal and you’re encouraging them to shop around,” Naramore said, “Most dealerships are really competitive right now. We need to move inventory — its no secret.”

“We are taking action to control inventories and reduce expenses where possible,” Chandler said, “It’s a national economic crisis and actions of individual car dealers have little impact on the overall consumer confidence.”

Dekki Jones, assistant sales manager at Belk Ford Mercury Toyota Inc., said they are also increasing incentives.

“ Last month was the first it had really affected us with a sales drop of 41 percent,” Jones said.

“What I think is, people sit at home and watch too much TV,” Jones said about consumers’ wringing their hands over the economy. “Forget about it. Just go out and work and live your life.”

Despite the current crisis, the company’s new and pre-owned sales representative Dennis Freeouf is optimistic.

“I agree with the philosopher Georg Wilhelm Friedrich Hegel — history is cyclic and so is the economy,” Freeouf said. “If you’ll go through a text book, you’ll see that though times are rough, there is a light on the other side.”

His main confidence remains in the product.

“Despite the current situation, from what we’re doing, we’ve remained in the top 20 in the state in sales,” Freeouf said. “We do not like turn over; customers do not like turnovers. Customers like a product bought from a company they like and that will follow through.”

But, according to The Detroit Free Press statistics remain low. Across the nation, Toyota sales dropped 32.2 percent, Chrysler sales fell 33 percent and Honda sales were down 28 percent in the past few months. With Ford, sales were down 33.8 percent, 22.5 percent at Lincoln, 43.2 percent, Chrysler sales at 33 percent, and Honda sales down 28 percent.

Chandler said he believes this is a problem the whole nation will have to contend with in order to make change.

“It’s such an enormous issue that I think everyone is frustrated whether you own a dealership, restaurant, small business or factory,” Chandler said. “The solution rests with the combined efforts of all Americans.”

Reports were circulated last week that poor market conditions had convinced Toyota officials to delay the opening of the company’s Blue Springs plant until 2011, but the company is dismissing these media reports, according to AutomotiveWorld.com Toyota officials are saying that for the moment at least, the company plans to continue with preparations to open the facility in 2010.

Published: November 17, 2008
THE OXFORD EAGLE
http://www.oxfordeagle.com/

Saturday, November 15, 2008

Going to Jail

So last Friday I went to jail at the Lafayette County Detention Center. It was a very cold and bleak place. It was probably the most creeped out I have been in quite some time.

In two separate cell blocks were the DUI and public drunk arrests from the night before. One was for the guys to sleep in, the other for the girls. The one girl I saw was quiet and hid behind her blanket. The guys on the other hand, were very mocking.

Other cells had convicts in them. Theirs were dim and most of them were asleep except one who was sitting on the floor next to the bars. He just kept glaring at me. His staring would have been more disturbing if he had not been starring at the other eight members of my Advance Reporting class.

Yes, I went to jail as part of a class field trip. I bet I had you going there for a minute. The detention center was just one trip we made in relation to Dr. Kathleen Wickham's emphasis study on criminal case reporting. Our other trips included the federal and circuit courts.

But the detention center was probably the most spine-chilling field trip I have EVER been on. While on the first floor, we viewed the fingerprinting station, the visitors booths, and the maximum security holding cells for prisoners that go out of control. Every other room we went through was another checkpoint for clearance.

On the third floor we saw the court yard and the library which the prisoners choose between for their one hour of free time each day. Then we went to where the year long convicts who were a danger to society are held.

It was strange looking at them as they came to the window to look at us through the 18 inch glass that divided us. The glass itself had a crack in it where one of the prisoners had punched it with his fist two weeks earlier. For the convicts, seeing people was a change from the everyday of sitting in a cell and doing nothing but watch television and clean. For the class, it was a very disturbing sensation of feeling as though we were looking into a human zoo.

Interestingly enough, I learned that convicts can have a small allowance to purchase books and candy. Jails do not provide toilet paper, so convicts have to purchase their own toiletries as well. The conditions are very constricting with their day to day schedule. Each holding area holds a max of 12 cells with one shower. The lighting is dark and the walls are gray. Just being in there for a week would seem dismal when some people stay there for a year.

Hope that you never find yourself on the other side of the 18 inch glass.