Soul Food: The Art of Storytelling

People want to feel personally connected to a brand and one of the most rewarding ways to build relationships with them is still through the art of storytelling. As much as I love social media, it is still just another vehicle for your message. It's the quality of your content that counts.

It may seem warm and gooey at times but telling the tale of those influencing or influenced by your brand humanizes you immensely. Storytelling is the soul food of public relations efforts when it comes to your target publics, brand and you the practitioner.

Telling these stories is an exceptional win-win-win situation because:

1. It not only helps to strengthen the connection with your current audience, but it can also help create new, meaningful relationships you didn’t already have with potential audiences.


2. Sometimes those narratives feature an individual (or more) that makes an incredible impact in the efforts of our brand who now gets to have her/his story immortalized.


3. Getting to scribe those stories gives you, the author and practitioner, a deeper sense of personal accomplishment that most analytics can't “measure” up to. In fact, you'll see better analytics as a result of strong storytelling.

Every two months my organization publishes a national magazine known as Quill for which I write a membership profile column. With each story I write I have a chance to help our members and other journalists learn more about people like them who have invested themselves in SPJ and have made unique contributions to the profession.

In the latest member profile, I was able to highlight an incredible individual, Hank Klibanoff, whose efforts continue to shed great light on the struggles of the civil rights era. Upon reading the article, Hank wrote to me in an email saying “I caught up with the article you wrote about me for The Quill, and am impressed by it. You did a wonderful job, and you got it right. Thank you.”

As Charles Schulz might would have said, Happiness is a warm thank you letter. By the way, you should keep those letters and printed emails from the people who have told you how much your efforts mean to them. Put them in a scrapbook. On a rainy day, they’re worth so much more than a plaque on your office wall.

Another great way you can build relationships with your publics is by telling the story of how your brand relates to them on a cultural scale like PR colleague Melissa Bennett did. Last December I stumbled upon a guest post Melissa wrote for Peas for Prosperity titled “Peas on Earth - The Origin of the South's Famous Black-eyed Peas.” The post described the deep history behind the tradition of eating black-eyed peas on New Year’s Day in Southern U.S culture. Guess what? I grew up in the South and have eaten black-eyed peas for New Year's since before I can remember. This well written back story just gained a new audience member interested in Peas for Prosperity.

To really dive into the craft and learn how to be a better storyteller for your brand, I highly suggest reading Ishmael’s Corner by PR consultant Lou Hoffman. Ishmael’s Corner is a blog devoted to giving great analysis, additional methods and insights into the art of storytelling from a business perspective.

Here are my 10 favorite reads from the Ishmael archives:

1. Revisiting the All-important Anecdote


2. Communications Versus Behavior During a Crisis


3. Visual Storytelling via the InfoGraphic


4. Top Five Elements That Have Shaped Quest for Creativity


5. 10 Ways Communicators Must Evolve


6. The Quickest Way to a Dull Story: Jargon


7. Blast Magazine’s Media Kit Tells A Story


8. Every Story Benefits From A Hero (Or Two Or Three): Business Storytelling


9. Hard to Beat the Classic Immigrant-Makes-Good Story


10. Storytelling in a News Release: Are You Fit for a Phone?

What amazing stories have your brand told lately?

Basic Principles: The Hitch Factor

Last night I decided to watch one of my favorite movies, Hitch. The 2005 comedy is about matchmaker Alex Hitchens’ (Will Smith) behind the scenes work to help hopeless romantic Albert Brennaman (Kevin James) win the heart of society heiress Allegra Cole. With an energetic storyline, fluid comedic timing and jazzy soundtrack, Hitch is one of the few movies I find worth watching on a yearly basis.

Fun Fact: The opening credits sequence displaying the title for the film inspired the banner for this blog.

But it was not until recently that I was able to appreciate the film for its positive, underlying inspiration for public relations and marketing professionals. So what gives a practitioner the Hitch factor?

Hitch’s own techniques focus on brand management for guys hoping to get the girl of their dreams. And no marketing strategy is successful without comprehensive research of your brand’s target audience.

For Hitch, his research involves understanding important social dating techniques to better connect those audiences and his clients. Depending on the target audience (Allegra in this instance) it is important that PR practitioners should do concentrated research to understand what key messages most interest an audience and will better connect them with a brand (Albert in this instance).

Of course, the fundamental cornerstone of Hitch’s strategy is client confidentiality and trust. Practitioners should always safeguard critical information about their clients and conduct their work in a discrete, professional manner.

“My business is 100 percent referral and thus far untraceable. And if there’s one thing I’ve learned when you orchestrate, coordinate and otherwise mess with fate, it’s best to fly under the radar.” - Hitch

Hitch understands that secrecy is an important part of public relations but he also knows that it should never override ethics and the public interest.

Strong ethical standards are always an important component to being a successful public relations practitioner. Hitch’s own moral compass is showcased often through his sense of compassion and understanding. Early on in the film, he asserts his standards and refuses to work with chauvinist Vance Munson as a client. “Hit it and quit it is not my game.” -Hitch

Passionate PR professionals care about and protect their brands from misperception and falsehoods. Hitch does this while also emphasizing his ethical principles when he later clarifies his association with Albert to Allegra. “My job is not to deceive Ms. Cole. It’s to create opportunities.” - Hitch

Promoting a brand also requires positive energy and confidence. Hitch does so with an air of savoir faire about him. He highlights this quality often through the use of constructive quotes.

“Basic principles: No matter what, no matter when, no matter who, any man has a chance to sweep any woman off her feet. He just needs the right broom.” - Hitch

“Like I always tell my clients - begin each day as if it were on purpose.” - Hitch

“Always remember, life is not the amount of breathes you take. It’s the moments that take your breath away.” - Hitch

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“Never lie, steal, cheat, or drink. But if you must lie, lie in the arms of the one you love. If you must steal, steal away from bad company. If you must cheat, cheat death. And if you must drink, drink in the moments that take your breath away.” - Hitch

Did you happen to notice the recurring theme in the last two quotes? Catch phrases and slogans are an important part of marketing - even when branding your personal self. Do so eloquently and before you know it, you'll achieve the Hitch factor.

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Of course, if Hitch isn't your Jerry McGuire, then maybe you and PR pro Mike Schaffer share the same role model. I hear the guy is “Legen - wait for - Dary! Legendary!”